Refund policy
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RETURN & REFUND POLICY
All products sold by SC Masonic Supply are made to order. Because each item is produced specifically for your order, all sales are final.
We do not accept returns or exchanges due to incorrect size or color selection, change of mind, or buyer's remorse. Please carefully review your size, color, shipping address, and order information before completing your purchase.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact SC Masonic Supply within 7 days of delivery.
Please provide your order number, a description of the problem, and clear photographs showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.
CANCELLATIONS AND ORDER CHANGES
Because orders may enter production shortly after being placed, cancellations or changes cannot be guaranteed once production has begun.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions concerning an order may be directed to SC Masonic Supply at the customer service email listed on our website.
All products sold by SC Masonic Supply are made to order. Because each item is produced specifically for your order, all sales are final.
We do not accept returns or exchanges due to incorrect size or color selection, change of mind, or buyer's remorse. Please carefully review your size, color, shipping address, and order information before completing your purchase.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact SC Masonic Supply within 7 days of delivery.
Please provide your order number, a description of the problem, and clear photographs showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.
CANCELLATIONS AND ORDER CHANGES
Because orders may enter production shortly after being placed, cancellations or changes cannot be guaranteed once production has begun.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions concerning an order may be directed to SC Masonic Supply at the customer service email listed on our website.